Welcome to DermVA Telemedicine!

This page includes all you need to know to schedule and prepare for a telemedicine appointment with one of our providers.

DermVA’s telemedicine provides a new way to see your doctor and allows our medical professionals to evaluate, diagnose and treat our patients remotely using secure video technology. Through telemedicine, you can receive personalized face-to-face video visits with your doctor through appointments on your computer, iPhone/iPad, or Android device.

DermVA now offers telemedicine appointments for patients experiencing the following conditions:
Acne, Accutane follow-up, Efudex follow-up, Biologic follow-up, and medication refills

• How to schedule a telemedicine appointment
• Preparing for your telemedicine appointment
• Frequently Asked Questions (FAQs)

How to Schedule a Telemedicine Appointment

To schedule a telemedicine appointment with DermVA, first, you must schedule a telemedicine appointment with your provider by calling our scheduling department at 804-549-4040. Several days before your appointment you will be sent a confirmation email with your appointment date and time. This email also has a link to get you to the website for the virtual appointment on Doxy.me.

Preparing for your Telemedicine Appointment

In preparation for your telemedicine appointment, please make sure you are in a quiet location where you are comfortable receiving care from your provider, and ensure you have an adequate Internet connection.

Some tech tips:

• Prior to the visit, you should take photos of any lesions/rashes that may be hard to capture during the visit (i.e. photos of back). Enlist the help of a family member to take the photos, if needed.
• Make sure you are in an area with good Wifi to avoid connection errors. The fastest Wifi can be found nearest to your wireless router.

Please complete the following login process 10-15 minutes before your appointment time:

1. Click Login to View Details on your CONSULTATION VERIFICATION/CONFIRMATION E-mail
2. Enter your name and click “Check In”
3. Proceed to the Virtual Waiting Room
4. Your appointment will begin with your provider and you will receive your telemedicine care

Frequently Asked Questions (FAQs)

• What do I need in order to receive a telemedicine appointment?
  To receive a telemedicine appointment, all you need is an Internet connection, a mobile device (iOS/Android) using the mobile app or a camera-enabled Mac/PC computer using either Chrome or Firefox browser.
• How do I know that my telemedicine visit will be secure?
  The data stored in our virtual care software is encrypted and the live video stream is also encrypted end-to-end while you are meeting with your provider, ensuring that all your health data is kept secure.
• Does my insurance cover telemedicine?
  Commercial payers, Medicare and Medicaid now cover telemedicine. In the state of Virginia, private payers are to reimburse virtual visits as they would an in-office visit.
• Will this count towards my deductible?
  Yes
• Do I need a copay?
  Yes, just the same as an office visit. Some insurance companies may waive co-pays for telemedicine visits. The patient should contact your insurance carrier for more information.
• How do I pay my copay?
  After an appointment is made, the scheduler will transfer you to our front desk to confirm your insurance coverage and charge any copay over the phone.
• What if I need a biopsy or other procedure?
  We still have providers working in our office. If you and your provider decide you need a procedure, we will schedule you for this in the physical office.
• If I come into the physical office for a procedure, after my telederm visit, will I get billed twice?
  No, the provider will bill for your telederm visit like they would an in-person visit. If you need a biopsy or procedure the provider will not bill for another visit, they will only bill for the additional procedure. The provider may ask you to follow up in a few weeks or months either via telederm or in-person and that follow up visit can be billed separately.
• How will I get my prescription?
  It will be e-prescribed to your pharmacy.